Water & Sewer Billing

Important Information Regarding Your Water Billing

Please be advised that beginning in November 2023, the city of Amesbury will be implementing a new billing system for monthly water and sewer invoicing. A new company, Diversified Technology, has been contracted to bill and accept payments for these utilities.

The contract with the previous vendor, Pennichuck ended in June of 2023. Through the procurement process of finding a new vendor to handle water and sewer billing, the city was able to save $150,000+ over the course of the new, 3-year contract with Diversified Technology.

Your upcoming invoice will look similar. Quarterly invoices will include charges for both water and sewer. 

All customers will receive new account numbers for water/sewer billing that will appear on their first bill from Diversified Technology. 

Paying Your Bill Online

Online payment information will always be shown on your bill. A service fee will apply for online payments. By creating an account and paying online, you will be able to save payment information, set up recurring payments for bills, and download and print copies. To pay online prior to receiving your January bill, call (877) 330-1699 to obtain your account information.

Credit Card Payment

cc billing

Payment by credit card includes a platform usage fee of 3.00% with a minimum of $3.00.

ACH Payment

You can pay by providing your banking information (account number and routing number). There is a $1.50 processing charge.

If you experience any difficulties, please contact online support at (844) 324-5371, Monday through Friday from 7:30 AM until 5:00 PM EST. Please have your utility account number ready when calling.

Paying by Mail

The previous billing company, Pennichuck, will continue to receive checks until 11/1/2023. After 11/01/2023, mailed payments will need to be sent to Diversified Technology at a new address:

City of Amesbury
P.O. Box 919
Bloomsburg, PA 17815

A pre-addressed remittance envelope will come with your bill. Your payments will remain payable to “The City of Amesbury”. 

Paying by Electronic Check or Bank Payment

If you currently pay through your own bank with electronic checks/payments, you will need to update the account information (payee, address, account number).

Pay-by-Phone

Customers will receive a Phone ID and Pin number with their first bill from Diversified Technology. To make a payment by phone, call 888-401-3272.

Customer Service

Customer service questions related to final meter reads, online payments, and accounts, can be directed to dbs@diversifiedtechnology.com or by calling (877-330-1699.


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Current Water and Sewer Rates

The current water/sewer rates are:

  • Sewer Rate (per 100 cubic feet) : $7.25
  • Water Rate (per 100 cubic feet) : $9.00

These rates are effective for the April 1, 2021 bill.

Check out a complete list of other water and sewer fees (PDF).

The minimum you will be charged for a 3 month period is $121.88 for the first 750 cubic feet. That breaks down to $67.50 for water and $54.38 for sewer.

Spike In Your Water Bill?

An unexpected increase in usage may be a sign of a water leak. 

Did you know that even the smallest of leaks in your home or business could waste more than 90 gallons of water each day? If you have experienced unexpected spikes in your water bill, visit the State website for tips on how to identify possible leaks.

https://bit.ly/3I50FMC

Note: If your meter is failing it will either slow down or stop completely - it can not increase speed resulting in increased usage.